q989 Privacy Policy – Your Data, Explained Clearly

q989 takes the privacy of its registered players seriously. This Privacy Policy describes how q989 ("the Platform", "we", "us") collects, stores, uses and protects the personal information of players who register and use the platform. It also explains your rights regarding the data we hold about you.

Pakistan is q989's primary market, and this policy is written with Pakistani players in mind. The platform is designed for adults aged 18 and above, and the data we collect is used strictly to deliver platform services — including sports betting on cricket and PSL fixtures, slot games, live casino, bingo and account management in PKR.

By creating an account on q989, you consent to the collection and use of your personal data as described in this policy. This policy should be read alongside the Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the platform.

q989 collects personal data in the following categories:

Account Registration Data

• Full legal name as shown on your government-issued ID
• Date of birth (used for age verification — you must be 18 or older)
• Email address and mobile phone number
• Username and encrypted account password

Identity Verification Data

• Copy of government-issued photo ID (CNIC, passport or driver's licence)
• Proof of address where required for enhanced verification
• Selfie or facial verification image where identity confirmation is required before a large withdrawal

Transaction & Payment Data

• JazzCash or Easypaisa mobile wallet numbers used for deposits and withdrawals
• Bank account details for Raast and bank transfer transactions
• Card details (processed through our payment provider — full card numbers are not stored on q989 servers)
• Transaction history including deposit amounts, withdrawal requests and bonus usage in PKR

Platform Usage Data

• Betting and gaming history — sports bets placed, games played, results
• Device type, operating system and browser version
• IP address and approximate geographic location at the time of login
• Session duration, page visits and in-platform navigation patterns

The personal data q989 collects is used for the following specific purposes:

Marketing communications — such as emails about new promotions, PSL betting offers or new game releases — are only sent if you have explicitly opted in. You can withdraw this consent at any time from your account settings or by emailing our support team.

Because q989 operates exclusively in PKR and supports local Pakistani payment channels — JazzCash, Easypaisa, Raast, bank transfers and cards — specific care is applied to how payment data is handled.

JazzCash and Easypaisa wallet numbers are stored against your account to facilitate withdrawals back to the same method used for deposit. These numbers are stored in encrypted form and are accessible only to authorised payment processing staff and systems.

Bank account and Raast details are similarly stored in encrypted form. They are used solely for processing deposits you have initiated and withdrawals back to your registered bank account. q989 does not initiate any transactions without explicit player request or as part of documented refund processes.

Card details (debit or credit) are processed by a third-party payment gateway. Full card numbers and CVV codes are not stored on q989 servers. Tokenised references may be retained to facilitate future transactions on accounts where the player has opted for this convenience.

q989 does not sell, rent or otherwise commercially share your personal data with third parties. Data is shared only in the following specific and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast partner banks and card payment gateways receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• Identity verification providers: Where document-based KYC verification is required, copies of your ID documents are processed by our verification partner. These providers are contractually bound to use the data only for the stated verification purpose.
• Fraud prevention services: Device fingerprint data and IP addresses may be shared with anti-fraud services to detect suspicious account activity, multi-accounting or money laundering patterns.
• Legal and regulatory requirements: q989 may disclose personal data in response to a lawful request from a competent authority where we are legally required to do so. We will not disclose data beyond what is specifically requested and lawfully required.
• Business transfers: In the event of a business merger, acquisition or transfer of platform ownership, player data may form part of the transferred assets. Players would be notified of any such change.

q989 does not share your gaming history, betting preferences or account balance with advertisers, data brokers or analytics companies outside of the platform's own internal systems.

q989 retains personal data for as long as your account remains active and for a reasonable period thereafter to meet legal, audit and anti-fraud obligations. Specific retention periods are as follows:

• Account registration data — retained for the duration of your account plus a minimum of five years following closure, to satisfy standard financial record-keeping requirements
• Transaction records — retained for a minimum of five years from the date of each transaction, consistent with anti-money laundering obligations
• Identity verification documents — retained for as long as the account is active and for five years following closure
• Communication records (support chat, emails) — retained for two years from the date of the last interaction
• Usage and session data — retained for up to 13 months for analytics and responsible gaming monitoring purposes

When data is no longer required and the retention period has elapsed, it is securely deleted or anonymised so that it can no longer be associated with your identity.

q989 uses cookies — small text files stored on your device — to keep you logged in during a session, remember your preferences and collect basic platform usage statistics. The categories of cookies used are:

• Essential cookies: Required for the platform to function. These manage your login session, keep your account secure and remember your language preference. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which sections are visited most, how long sessions last and where players drop off. This data is aggregated and not linked to your personal identity.
• Functional cookies: Remember settings you have chosen — such as your preferred deposit method or notification preferences — so you do not need to set them again each visit.

q989 does not use third-party advertising cookies or permit ad networks to track your activity across other websites via the q989 platform. You can manage cookie preferences from your browser settings. Note that disabling essential cookies will affect your ability to stay logged in and use core features.

q989 applies a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, loss or disclosure:

• SSL/TLS encryption on all data transmitted between your device and q989 servers — the padlock icon in your browser confirms this is active
• Encrypted storage for sensitive data including passwords (hashed with bcrypt), payment method references and identity documents
• Two-factor authentication (2FA) available for all accounts — strongly recommended for added login security
• Access controls — personal data is accessible internally only to staff with a documented business need, and access is logged and audited
• Regular security reviews including vulnerability scanning of the platform and its infrastructure

As a registered player, you have the following rights regarding the personal data q989 holds about you:

To exercise any of these rights, contact q989 support via email at [email protected] or via live chat inside the platform. Identity verification will be required before we process any data access or deletion requests, to ensure the request comes from the account holder.

q989 is strictly an adults-only platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If a minor registers on the platform using false information, their account will be closed immediately upon discovery and any balance forfeited.

If you believe a minor has registered on q989, please contact support immediately. We will investigate and take appropriate action promptly. Parents and guardians are encouraged to use device-level parental controls and supervise their children's online activity to prevent unauthorised access to gambling platforms.

Full guidance on responsible gaming — including tools to manage time and spending on the platform — is available on the Responsible Gaming page.

q989 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the payment methods it supports or the data protection practices it follows. When updates are made, the "Last updated" date at the top of this page will be revised.

For significant changes — particularly those that affect how your data is used or your rights as a player — q989 will notify registered accounts via email or an in-platform notification. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

We recommend bookmarking this page and checking it periodically. If you have questions about any change, contact support before continuing to use the platform.

For any questions or concerns about this Privacy Policy, or to exercise any of your data rights, please get in touch through one of the following channels:

• Email: [email protected] — for data access requests, correction requests or privacy concerns. Please include "Privacy Request" in the subject line.
• Live Chat: Available inside the platform after login. For general privacy questions this is usually the fastest channel.
• Support Hours: Pakistan Standard Time (PKT, UTC+5)

For questions about your account data specifically — what we hold, how it was used, or requests to correct or delete it — please email [email protected] with your registered email address and a brief description of your request. We will verify your identity before processing any data-related request.

General platform questions — about deposits, withdrawals, bonuses or betting rules — are best directed to the FAQ page first, as it covers the most common topics without needing to contact support directly.