Player Safety

Play Smart with q989 – Responsible Gaming That Keeps You in Control

q989 is built for entertainment. This page covers the tools, habits and honest guidance you need to keep your gaming experience fun, within budget and firmly under your own control.

18+ Players Only Budget First, Always Set Time Limits
Gaming Is Entertainment — Not a Source of Income

Sports betting, slot games, live casino and bingo on q989 are forms of entertainment. They carry financial risk and outcomes are never guaranteed. Never gamble with money you cannot afford to lose. If you are playing to pay bills, recover previous losses or solve financial stress, please use the self-exclusion tool in your account settings right away.

Your Responsible Gaming Tools

q989 provides these tools directly in your account settings — no need to contact support to activate them.

Deposit Limits

Set a daily, weekly or monthly cap on how much PKR you can deposit across all payment methods — JazzCash, Easypaisa, Raast or bank transfer. Once the limit is reached, no further deposits can be made until the period resets. Reductions take effect immediately; increases take 24 hours to activate.

Session Time Reminders

Set a maximum session duration and q989 will display an on-screen alert when your time is up. The alert shows how long you have been playing and your net result for the session. This is especially useful for cricket betting sessions that can stretch across a long T20 or Test match day.

Loss Limits

Set a ceiling on how much you are willing to lose in a given period. When your net losses reach that amount, betting and gaming activity is paused for the rest of the period. This tool is a straightforward way to prevent a bad run from turning into a serious financial problem.

Reality Checks

Periodic pop-up notifications during active play that display the time you have been on the platform, your total bets placed and your net result. These check-ins are a helpful prompt to pause and assess whether you are still playing for the right reasons.

Take a Break

Need a short cooling-off period? Use the Take a Break feature to pause your account for 24 hours, 7 days or 30 days. During this time you will not be able to log in, deposit or place bets. Marketing communications are also suspended during a break period.

Self-Exclusion

For a more serious step, self-exclusion closes your account for a minimum of six months or permanently. Once activated, it cannot be reversed during the chosen period. This is the most powerful tool available and should be used without hesitation if gaming is affecting your life negatively.

Playing Responsibly — What It Actually Means

Responsible gaming is not a complicated concept. It basically comes down to treating your time on q989 the way you would treat going out for a meal or catching a PSL match at the ground — you set a rough budget before you go, you enjoy the experience, and you do not spend more than you planned just because things are not going your way.

For sports betting specifically — whether you are betting on cricket, PSL T20 fixtures, international matches, football or esports — the unpredictability is part of the appeal. But that same unpredictability means you should never count on a particular result. Even the most confident pre-match read on a cricket team's form can be undone by a rain interruption or a surprise middle-order collapse. Budget for that reality.

The same principle applies to slot games, live casino tables and bingo rooms on q989. These games have built-in house edges by design. They are engaging and entertaining, and short-term wins are absolutely possible — but they are not a reliable way to generate income over time. If you find yourself depositing more PKR to chase back what you have lost in a session, that is a pattern worth pausing on.

Signs That Gaming May Be Becoming a Problem

Most players keep their gaming perfectly manageable. But it helps to know the signs that things might be drifting in the wrong direction. Be honest with yourself if any of the following apply to you:

1

You are spending more time or money on q989 than you originally planned, and it is happening regularly — not just once in a while.

2

You deposit more PKR after losing, with the intention of winning it back rather than simply enjoying the next session.

3

You are using money earmarked for bills, groceries or family expenses to fund gaming sessions.

4

You feel restless, irritable or anxious when you are not able to access the platform during a match or game you have staked on.

5

You have been dishonest with family members about how much time or money you have spent on gaming.

6

Gaming is affecting your sleep, work, studies or relationships — and you are aware of it but continuing anyway.

If two or more of the above apply to you right now, please use the self-exclusion feature in your account settings before your next session. You can also contact q989 support to request an immediate account pause — no questions asked, no waiting period.

Budgeting Your Gaming — A Practical Approach

A simple way to keep gaming under control is to decide on a fixed monthly entertainment budget and treat your q989 deposit limit as that budget's ceiling. This is money you are comfortable spending on entertainment — the same way you would budget for a cinema trip or a restaurant outing. Once it is gone for the month, it is gone. The next deposit limit resets at the start of the new month.

Monthly Budget (PKR) Suggested Deposit Limit Sessions per Week
Up to PKR 2,000 PKR 500 / week 2–3 short sessions
PKR 2,000 – 5,000 PKR 1,250 / week 3–4 sessions
PKR 5,000 – 10,000 PKR 2,500 / week 4–5 sessions
PKR 10,000+ Set your own limit consciously Review monthly & adjust

These are illustrative examples only — your own situation determines what is comfortable for you. The right budget is one you could lose entirely without it affecting your household finances.

How to Set Your Controls

1
Log in to Your Account

Head to q989.pro on your browser or open the q989 app. Log in using your registered email and password.

2
Open Account Settings

Click your profile icon at the top right. Select "Responsible Gaming" or "Player Safety" from the settings menu.

3
Choose Your Tool

Select from deposit limits, loss limits, session reminders, take a break or self-exclusion. Each tool has clear instructions on the screen.

4
Confirm the Setting

Reductions and breaks take effect immediately. Limit increases go through a 24-hour cooling-off period before becoming active — this is intentional.

5
Review Regularly

Check your responsible gaming settings at least once a month — especially before the PSL season or other major cricket events when you may be tempted to increase your activity.

Protecting Under-18s

q989 is strictly for adults aged 18 and above. If you share a device with younger family members, take these steps to prevent accidental access:

  • Never save your q989 password in your browser on a shared device
  • Enable your device's built-in parental controls or screen time restrictions
  • Log out of the q989 app after each session on a shared phone or tablet
  • Do not leave your account open on an unattended screen

If you believe a minor has accessed or registered a q989 account, contact support immediately at [email protected]. The account will be reviewed and closed promptly.

Responsible Gaming FAQs

Answers to the questions we get asked most often about staying in control on q989.

Yes. Reductions to your deposit limit take effect straight away — the moment you save the new setting. This is different from increases, which go through a mandatory 24-hour waiting period. This design is intentional: it makes it easy to tighten your limits quickly but builds in a pause before you loosen them.

Your real-money PKR balance is not forfeited when you self-exclude. Once the self-exclusion is activated, q989 will process a withdrawal of your remaining balance back to your registered payment method — JazzCash, Easypaisa, bank account or card — within the normal processing timeframe. Bonus funds are forfeited upon self-exclusion as they require active play to be redeemed.

The deposit limit applies to your overall account balance — it covers all activity including cricket betting, PSL markets, slots, live casino and bingo. At this time, q989 does not offer product-specific sub-limits. If you want to limit your casino play specifically, consider using the Take a Break feature for the casino section and contacting support for guidance on configuring this.

No. When you activate a Take a Break period or self-exclusion, all marketing communications are suspended — including emails about promotions, SMS messages about PSL betting offers and in-app push notifications. This suspension is automatic and does not require a separate opt-out. After a break period ends, communications resume at their previous settings unless you update them.

The fastest way is via live chat inside the platform after logging in. For a more private channel, email [email protected] with "Responsible Gaming" in the subject line. Our team can help you activate any of the tools described on this page, process an immediate account pause or answer questions about your options — without judgement and without pressure to continue playing.

Permanent self-exclusion cannot be reversed. A permanent exclusion means the account is closed with no option to reopen it, ever. For a timed exclusion (six months, one year or two years), the account remains closed for the full chosen period with no exceptions — it cannot be reopened early even if you contact support. This firmness is intentional and is there to protect you.
18+ Strictly Enforced
Age verification required
Deposit Limits Built In
Available to every account
Self-Exclusion Available
Instant activation, no delay
Support Always Available
Live chat & email in PKT

Ready to Play — With Limits in Place?

Set your deposit limits before your first session. Enjoy cricket betting on PSL, slot games and live casino on q989 — knowing your budget is protected from the start. Only for players aged 18 and above.

18+ only. Gaming is entertainment, not income. Play responsibly and within your means.